Return PolicyThanks for purchasing our products at www.thegoodaircompany.com operated by The Good Air Company.
To be eligible for a refund, you have to return the product within 30 calendar days of your purchase. The product must be in the same condition that you receive it and undamaged in any way.
After we receive your item, our team of professionals will inspect it and process your refund less £200 non-refundable deposit due to installation into your vehicle. The money will be refunded to the original payment method you have used during the purchase. For credit card payments it may take 5 to 10 business days for a refund to show up on your credit card statement.
If the product is damaged in any way, or you have initiated the return after 30 calendar days have passed, you will not be eligible for a refund.
If anything is unclear or you have more questions, feel free to contact our customer support team.
Right of cancellation You have the right to cancel this contract within fourteen days without stating a reason.
The cancellation period is fourteen days from the day on which you or a third party designated by you and who is not the carrier has taken possession of the goods.
In order to exercise your right of cancellation, you will have to notify us of your decision to cancel the contract by way of a clear declaration in written form (e.g. a registered letter, fax message or email) to:
Tracy Breuilly Station Road, Ampthill Business Park Ampthill, Bedfordshire, MK45 1HZPhone: 01525 621849 Email: email@example.com
A timely dispatch of your cancellation notification within the cancellation period shall suffice to meet the cancellation deadline.
Cancellation consequences Once you have cancelled this contract, we are obligated to refund all payments received from you, including delivery costs (with the exception of additional costs as a result of you selecting a delivery option other than the lower cost standard delivery option offered by us) without delay and latest within fourteen days of the day on which we receive your notification regarding the contract cancellation. Unless otherwise agreed, we shall refund your payment using the same payment option you have used for the original transaction; you will not be charged with any fees for this refund. We are entitled to refuse refunding your payment until we have received your return shipment of the goods in question or proof of goods dispatch, whichever is the earlier occurrence.
You are required to send the relevant goods to us in a return shipment or deliver same to us in person without delay and in any case no later than fourteen days from the day on which you have notified us of the contract cancellation. The returns period shall be deemed satisfied if the goods are dispatched before the completion of the fourteen-day period. You shall be liable for the immediate shipping costs for the goods. You shall be deemed responsible for any value deterioration of the goods only if the deterioration is due to a handling of the relevant goods beyond a reasonable verification of their condition, properties and function.